Frequently Asked Questions

What is PeekUp?

PeekUp consists of two services:

  1. A pickup service using cargo bikes which you can use to get rid of things you don't need anymore
  2. The second-hand shop PeekUp in Neukölln and its digital shop window Gebrauchtwarenshop UBD, where items in good condition (in some cases repaired) are sold or given away.

With PeekUp, we want to give items a second chance. Together with you, we can subsitute the purchase of new items and thus safe ressources.

What things can I have picked up?

We pick up (almost) everything you want to get rid of. This includes e.g. Books, waste glass, toys, cables, cardboard boxes, dishes, bulky waste, appliances, clothes or something completely differentWe collect the items in boxes (or bags, boxes, suitcases, etc.) filled by you.

Größere Gegenstände wie Stühle, einen Nachtisch etc. können wir in der Regel auch abholen, schreibe uns dazu bitte über das Chatfenster unten rechts oder rufe uns an +49 (0) 157 5824 3057. Mattress? Please continue reading here. Unfortunately, we cannot collect large appliances (refrigerator or similar).

How much does a PeekUp cost?

The collection costs € 4.50 per filled box (or sack, box, suitcase, etc.). In addition, for locations a little further away from our location in Neukölln, a flat-rate distance fee of 5 to 12 € applies. Exact information can be found here.

I don't have a fitting box, what can I do?

Alternatively, you can also use garbage bags, an old suitcase or another box that you no longer need.
 
We are also happy to provide you with large IKEA bags free of charge.
We will be happy to bring them to you free of charge in advance. Just send us a message via the chat window.

Can I book via phone?

Yes, feel free to call us at +49 (0) 157 5824 3057.
 

How does the payment work? Can I also pay cash?

Payment can be made either in cash during collection or after collection using the usual payment methods (bank transfer, PayPal, credit card). After collection, you will receive a e-mail with payment instructions within 24 hours. If you would like to pay in cash, please have the appropriate amount ready at the time of collection.
 

Do I get a proper invoice / receipt?

Yes, you'll receive an email within 24 h after the PeekUp is done. In the attachement you'll find the invoice as a PDF.
 

How does a PeekUp work?

  1. You book a PeekUp appointment and book the desired quantity you want to get removed
  2. Before the PeekUp, pack the items in cardboard boxes, sacks, boxes, suitcases or whatever other suitable container you can get your hands on.
  3. Shortly before the booked time slot, you put the things in front of the house or (flat) door.
  4. We will pick up the items at the chosen time. You do not have to be at home at this time (unless you have chosen to pay in cash).

Do I have to be home at the agreed time?

No, we will pick up the things in front of your house / apartment door.

Exception: If you have chosen cash payment, then please be at home and have the amount ready.

Can I also have my old mattress picked up?

We too are bothered by the mattresses on Berlin's pavements. That's why: Yes, we will also collect your mattress. Please note the information here..

Can you pick up books as well?

Yes, sure.

Can you pick up food as well?

Yes. We pick up packaged food like cans or pasta packages. Like all other things, we check the food. Anything usable we usually give away for free. Spoiled food is disposed of accordingly.

What does PeekUp do with the items?

Wir behandeln jeden Artikel so umweltfreundlich wie möglich. Ist ein Gegenstand noch gut, dann verkaufen oder spenden wir ihn. Ansonsten bringen wir ihn für dich zum Wertstoffhof.

Can I reschedule my selected PeekUp time slot?

Yes, the confirmation email for your pick-up will contain a link for rescheduling. If you have any problems, please just contact us via the chat.

Can I order a pickup for another person?

Yes, just enter the person's address in the form. Remember to let the person know afterwards ;-).

What is the service area? Do you also come to Steglitz, Wedding or Munich?

We offer PeekUp across the whole city of Berlin. For areas close to our location in Neukölln there is we do not charge an additional fee Thus there is no additional distance fee charged for Friedrichshain-Kreuzberg or Neukölln. In case you are based in a postcode further away from Neukölln we charge an additional distance fee of 5 to 12 € It's shown during the booking process. But you can also see it here.

Do you offer the service for companies as well?

Yes. For special requests, for example regular PeekUps, please contact us via the chat window or via [email protected].

Do you also make deliveries?

No.

How does the pickup look like during the COVID-19 pandemic?

We take all precautions to protect you and our staff. We will not enter your home, but will collect the items from your apartment door. Our staff wear a mask and gloves and keep at least two metres away.