Frequently Asked Questions

PeekUp consists of two services:

  1. A pickup service using cargo bikes which you can use to get rid of things you don't need anymore
  2. A second hand store, where items in good condition (in some cases repaired) are sold or given away.

With PeekUp, we want to give items a second chance. Together with you, we can subsitute the purchase of new items and thus safe ressources.

What things can I have picked up?

We pick up (almost) everything you want to get rid of. This includes e.g. Books, waste glass, toys, cables, cardboard boxes, dishes, bulky waste, appliances, clothes or something completely different..  Wir holen die Sachen in von dir befüllten Kartons (oder Säcken, Boxen, Koffer etc.).

We can also usually collect larger items such as chairs, a night table etc. Please write to us via the chat window at the bottom right or call us on +49 (0) 176 5785 4206. Unfortunately we cannot collect large appliances (fridge or similar).

How much does a PeekUp collection cost?

NEW (since May 2021): It costs € 4.50 per filled box (or sack, box, suitcase, etc.). From the third box on, there is a 15% discount on everything.

If your address is further than 5 km from our location in Friedrichshain, a flat-rate distance fee of 5-8 € will be added.

Can I book via phone?

Yes, feel free to call us on +40 (0) 176 5785 4206.
 

Can I also pay cash?

Yes, simply select cash payment at the end of the booking under payment options. Please have the appropriate amount ready at the time of the pick-up.
 

How does a pick-up work?

  1. You book a pick-up appointment and book the desired pick-up quantity
  2. Before the pickup, pack the items in cardboard boxes, sacks, boxes, suitcases or whatever other suitable container you can get your hands on.
  3. Kurz vor dem gebuchten Zeitfenster stellst Du die Sachen vor die Haus- oder (Wohnungs-)tür.
  4. Zum gewählten Termin holen wir die Sachen ab. Zu dieser Zeit musst du nicht Zuhause sein (außer du hast Barzahlung gewählt).

Do I have to be home at the agreed time?

No, we will pick up the things in front of your house / apartment door.

Ausnahme: Du hast Barzahlung gewählt, dann bitte zu Hause sein und den Betrag bereithalten.

Can you pick up books as well?

Yes, sure.

Can you pick up food as well?

Yes. We pick up packaged food like cans or pasta packages. Like all other things, we check the food. Anything usable we usually give away for free. Spoiled food is disposed of accordingly.

What does PeekUp do with the items?

We treat every item as environmentally friendly as possible. If an item is still good, we sell or donate it. One channel through which we want to bring items back into the cycle is our PeekUp Shop.

Can I reschedule my selected PeekUp time slot?

Ja. In der Bestätigungs-Email für deine Abholung ist ein Link für die Terminverschiebung enthalten. Falls es dabei Probleme gibt, kontaktiere uns gerne.

Can I order a pickup for another person?

Yes, just enter the person's address in the form. Remember to let the person know afterwards ;-).

Was ist das Bediengebiet? Kommt Ihr auch nach Steglitz, Wedding oder München?

Aktuell bedienen wir ein Gebiet im Umkreis von 15 Kilometer um unseren Standort in Berlin-Friedrichshain. Weiter entfernte Gebiete und andere Städte bedienen wir hoffentlich in naher Zukunft.

Do you offer the service for companies as well?

No, our service is aimed at private individuals.

Do you also make deliveries?

No.

How does the pickup look like during the COVID-19 pandemic?

We take every precaution to protect you and our employees. We will not enter your apartment and instead will pick up the items from your front door. Our employees wear a mask and gloves and keep at least two meters distance.