Frequently Asked Questions

PeekUp consists of two services:

  1. A pickup service using cargo bikes which you can use to get rid of things you don't need anymore
  2. A second hand store, where items in good condition (in some cases repaired) are sold or given away.

With PeekUp, we want to give items a second chance. Together with you, we can subsitute the purchase of new items and thus safe ressources.

What things can I have picked up?

We pick up (almost) everything you want to get rid of. This includes e.g. Books, waste glass, toys, cables, cardboard boxes, dishes, bulky waste, appliances, clothes or something completely different.  Wir holen die Sachen in von dir befüllten Kartons (oder Säcken, Boxen, Koffer etc.).

We can also usually collect larger items such as chairs, a night table etc. Please write to us via the chat window at the bottom right or call us on +49 (0) 176 5785 4206. Unfortunately we cannot collect large appliances (fridge or similar).

How much does a pick-up cost?

A pick-up costs € 4.50 € per filled box (or sack, box, suitcase, etc.). If you sign up for our newsletter, you will receive a 15% discount once on your entire order. If your address is further than 5 km away from our location in Friedrichshain, an additional distance fee of 5-8 € will be charged.

I don't have a fitting box, what can I do?

Alternatively, you can also use garbage bags, an old suitcase or another box that you no longer need.
We are also happy to provide you with large IKEA bags free of charge.
We will be happy to bring them to you free of charge in advance. Just send us a message via the chat window.

Can I book via phone?

Yes, feel free to call us on +40 (0) 176 5785 4206.

Can I also pay cash?

Yes, simply select cash payment at the end of the booking under payment options. Please have the appropriate amount ready at the time of the pick-up.

How does a pick-up work?

  1. You book a pick-up appointment and book the desired pick-up quantity
  2. Before the pickup, pack the items in cardboard boxes, sacks, boxes, suitcases or whatever other suitable container you can get your hands on.
  3. Shortly before the booked time slot, you put the things in front of the house or (flat) door.
  4. We will pick up the items at the chosen time. You do not have to be at home at this time (unless you have chosen to pay in cash).

Do I have to be home at the agreed time?

No, we will pick up the things in front of your house / apartment door.

Exception: If you have chosen cash payment, then please be at home and have the amount ready.

Can you pick up books as well?

Yes, sure.

Can you pick up food as well?

Yes. We pick up packaged food like cans or pasta packages. Like all other things, we check the food. Anything usable we usually give away for free. Spoiled food is disposed of accordingly.

What does PeekUp do with the items?

We treat every item as environmentally friendly as possible. If an item is still good, we sell or donate it. One channel through which we want to bring items back into the cycle is our PeekUp Shop.

Can I reschedule my selected PeekUp time slot?

Yes, the confirmation email for your pick-up will contain a link for rescheduling. If you have any problems, please just contact us via the chat.

Can I order a pickup for another person?

Yes, just enter the person's address in the form. Remember to let the person know afterwards ;-).

What is the service area? Do you also come to Steglitz, Wedding or Munich?

We currently serve an area within a 15 kilometer radius of our location in Berlin-Friedrichshain. We hope to serve more distant areas and other cities in the near future.

Do you offer the service for companies as well?

Yes. For special requests, for example regular PeekUps, please contact us via the chat window or via [email protected]

Do you also make deliveries?

No.

How does the pickup look like during the COVID-19 pandemic?

We take every precaution to protect you and our employees. We will not enter your apartment and instead will pick up the items from your front door. Our employees wear a mask and gloves and keep at least two meters distance.