Frequently Asked Questions

Hello World

PeekUp consists of two services:

  1. A pickup service using cargo bikes which you can use to get rid of things you don't need anymore
  2. A second hand store, where items in good condition (in some cases repaired) are sold or given away.

With PeekUp, we want to give items a second chance. Together with you, we can subsitute the purchase of new items and thus safe ressources.

What things can I have picked up?

We pick up (almost) everything you want to get rid of. This includes e.g. Books, waste glass, toys, cables, cardboard boxes, dishes, bulky waste, appliances, clothes or something completely different.  We collect the items in boxes (or bags, suitcases, etc.) filled by you.

We can also usually collect larger items such as chairs, a night table etc. Please write to us via the chat window at the bottom right or call us on +49 (0) 176 5785 4206. Unfortunately we cannot collect large appliances (fridge or similar).

How much does a pick-up cost?

The collection costs 4,50 € per filled box (or bag, box, suitcase etc.). If you sign up for our newsletter, you get a one-time 15% discount on the entire order. If your address is further than 5 km from our location in Friedrichshain, an additional distance fee of 5 to 12 € will be charged.

I don't have a fitting box, what can I do?

Alternatively, you can also use garbage bags, an old suitcase or another box that you no longer need.
 
We are also happy to provide you with large IKEA bags free of charge.
We will be happy to bring them to you free of charge in advance. Just send us a message via the chat window.

Can I book via phone?

Yes, feel free to call us on +40 (0) 176 5785 4206.
 

Can I also pay cash?

Yes, simply select cash payment at the end of the booking under payment options. Please have the appropriate amount ready at the time of the pick-up.

Do I get a proper invoice / receipt?

Yes, you'll receive an email shortly after the PeekUp is done. In the attachement you'll find the invoice as a PDF.
 

How does a pick-up work?

  1. You book a pick-up appointment and book the desired pick-up quantity
  2. Before the pickup, pack the items in cardboard boxes, sacks, boxes, suitcases or whatever other suitable container you can get your hands on.
  3. Shortly before the booked time slot, you put the things in front of the house or (flat) door.
  4. We will pick up the items at the chosen time. You do not have to be at home at this time (unless you have chosen to pay in cash).

Do I have to be home at the agreed time?

No, we will pick up the things in front of your house / apartment door.

Exception: If you have chosen cash payment, then please be at home and have the amount ready.

Can you pick up books as well?

Yes, sure.

Can you pick up food as well?

Yes. We pick up packaged food like cans or pasta packages. Like all other things, we check the food. Anything usable we usually give away for free. Spoiled food is disposed of accordingly.

What does PeekUp do with the items?

We treat every item as environmentally friendly as possible. If an item is still good, we sell or donate it. One channel through which we want to bring items back into the cycle is our PeekUp Shop.

Can I reschedule my selected PeekUp time slot?

Yes, the confirmation email for your pick-up will contain a link for rescheduling. If you have any problems, please just contact us via the chat.

Can I order a pickup for another person?

Yes, just enter the person's address in the form. Remember to let the person know afterwards ;-).

What is the service area? Do you also come to Steglitz, Wedding or Munich?

Click here for the delivery area map. Currently, we serve an area within a radius of 15 kilometers around our location in Berlin-Friedrichshain. We hope to serve more distant areas and other cities in the near future. Stay up to date with our newsletter and instagram channel @peekup.de .

Do you offer the service for companies as well?

Yes. For special requests, for example regular PeekUps, please contact us via the chat window or via [email protected]

Do you also make deliveries?

No.

How does the pickup look like during the COVID-19 pandemic?

Wir treffen alle Vorkehrungen, um Dich und unsere Mitarbeiter zu schützen. Wir werden deine Wohnung nicht betreten, sondern holen die Gegenstände vor deiner Haustür ab. Unsere Mitarbeiter*innen tragen eine Maske und Handschuhe und halten mindestens zwei Meter Abstand.d